Call 112 in an emergency. For everyday needs, use health centres, Malta Public Transport, Identità and Servizz.gov.
Use this page to practise
Match an emergency, a routine health question and a government-service enquiry to the right contact.
Independent practice only. This guide is not an official syllabus, question bank, or prediction of results.
- HELP
I Belong Programme · Topic 8 of 11
4 sections · 6 key facts · 4 review prompts
Health care and emergencies
Call 112 when you need emergency help. Mater Dei Hospital provides emergency care on Malta; Gozo General Hospital serves Gozo.
Health centres provide GP services for everyday health needs. Check your centre’s opening hours and ask what documents you need.
This topic offers independent practice, not official course or exam material.
Buses and the Tallinja card
Malta Public Transport provides bus routes and timetables for Malta and Gozo. Check the route, destination and service alerts before leaving.
A personalised Tallinja card belongs to its named holder. Use your own card and tap it on the reader when boarding.
If your card is lost or damaged, use Malta Public Transport’s card replacement service. Check ticket options before your next journey.
Identity and residence documents
Identità handles identity and residence documents through different units. Its Identity Cards Unit issues e-ID cards to Maltese citizens.
Its Expatriates Unit handles residence documents for EU nationals and residence permits for third-country nationals. Check the instructions for your own residence category.
If an application page fails, contact Identità through its official website. Keep your application reference for follow-up.
Finding the right help
Servizz.gov helps people find and access government services. Call Freephone 153 for service information or find a Servizz.gov hub.
Explain the service you need and ask which office handles it. If you receive no reply, follow up with your reference number.
Key facts to remember
112 is the emergency number in Malta.
Mater Dei Hospital provides emergency care on Malta.
Health centres provide GP services.
Malta Public Transport publishes bus routes and timetables.
Identità’s Expatriates Unit handles residence documents and permits.
Servizz.gov’s Freephone 153 helps with government-service enquiries.
Study tips
- Save the names of your health centre and the relevant government office.
- Practise planning a bus journey to an appointment, including the return trip.
- Explain which number you would use for an emergency and for a routine service enquiry.
Common pitfalls
- Calling an emergency number for a routine government enquiry.
- Using another person’s personalised Tallinja card.
- Confusing a Maltese citizen’s e-ID card with a foreign resident’s residence document.
Ready to test yourself?
Self-test
Quick review
4 questions · tap to reveal
Which number should you call in an emergency in Malta?
112.
Where can you check a bus route or timetable?
Malta Public Transport’s website or Tallinja app.
Which Identità unit handles residence documents for foreign nationals?
The Expatriates Unit.
Where can you ask which government office handles your problem?
Servizz.gov, through Freephone 153 or a service hub.
Preparation scope and sources
Since 15 June 2026, I Belong focuses on the 100-hour Cultural Orientation course. The Directorate also provides transitional arrangements for Stage 2 applications received before that date, including an opportunity to take MQF Level 2 Maltese. Its overview does not specify a current assessment format or numeric pass mark. Confirm the instructions for your course with your provider. Language exercises here are supplementary practice, not official I Belong course materials.
Read the official I Belong Programme guidance
Assessment guidance checked:
The linked programme overview establishes the preparation context, not an official endorsement of these exercises. Follow your provider's current course materials and assessment instructions.